Shipping & Return Policy
IMPORTANT:
Before placing your order, please take a moment to review your shipping address carefully. Once an order is submitted, it is very difficult for us to make updates or changes. We do not currently offer International shipping.
Shipping Policy
Our fulfillment center is located in Brooklyn, NY (11234). Delivery times will vary based on your shipping location.
We ship our handcrafted candles via USPS Priority Mail using eco-friendly and sustainable packaging materials. Shipping costs vary depending on the destination and weight of the order. We offer free shipping for orders over $125. Please allow 1-2 business days for processing and 3-7 business days for delivery.
We do not process or ship orders on weekends and major holidays. During promotions, holidays, and at the end of each month, order processing and shipments may be delayed due to high order volumes. You will receive a tracking number generated by the courier and attached to the dispatch confirmation email.
Return Policy
We ask that you thoroughly inspect your package(s) upon arrival for any damages. In the event damage occurs during shipping, please report any issues along with supporting photos (REQUIRED) within three (3) days of delivery to xaramascents[at]gmail.com. You will need to email us with your order number including the date of purchase, and we will do our best to resolve any issues. Xarama Scents will not be responsible for any shipping fees incurred for returning the candle.
Please keep in mind, our candle fragrances are inspired by personal experiences and individual scent perspectives. We understand scent is perceived in different ways and our descriptions may not meet your expectations. At this time, we do not accept returns for customers’ general dissatisfaction.